Terms & Conditions
This document sets out the terms and conditions between us in relation to the provision of web site and/or other services. It applies in place of any earlier agreement or understanding between us. The following agreement is applicable to the client when receiving services through Evoke Studio Limited (from this point on Evoke Studio Ltd will be defined as provider) This agreement is valid on condition that the client has provided all relevant information concerning the project, and that the proposal is duly signed by both parties. The client agrees to receive an ongoing service until the provider or client states otherwise. The client acknowledges that the provider is eligible to cancel the service provided on condition that the agreement is unsuitable.
1.1. The services (“the Services”) we shall provide to you and the price to be paid for the Services are set out in the Schedule. Any alterations to the Services proposed by us or by you during the course of the work, shall not be valid unless agreed by us both in writing.
1.2 We will invoice you for all work to be carried out by us on your behalf. All invoices are payable within 28 days of the date of the invoice. If payment is not made within 28 days of the date of the invoice, we will charge you interest at a rate of 8% per annum on the amount unpaid until payment is made.
1.3. In relation to the construction of the website, we will initially invoice you for 50% of the price to be paid for this work and this amount is to be paid before any work commences on the construction of the website. Once the construction of the website has been completed, we will provide you with our invoice in relation to the remaining 50% of the cost of construction.
1.4 If you change your mind and decide to cancel this Agreement, before we commence work, you will be liable to a fixed cancellation charge of £150.00.
1.5. We will use our reasonable endeavours to abide by the dates agreed for delivery of material to you. You agree to supply material you are to provide to us in order for us to perform our work at least a month in advance of the delivery date and we will not be liable where failure to deliver is caused by your delay.
1.6. We will not be responsible for any delay or failure to deliver material caused by circumstances beyond our control, such as Acts of God, fire, strikes, failure of subcontractors or suppliers to supply material required. Where such delay occurs our obligations shall be suspended for the period of such delay. We are not responsible for your website or services not functioning correctly on servers or equipment that is not our own. We cannot guarantee that websites developed by us will function correctly on all devices, be it mobile phones, tablet or any other mobile internet devices, unless this has been agreed in the form of a contract. Should you experience any down time or malfunction on your providers server we will not be held responsible and the client would have to liase with their provider to resolve any issues.
1.7. Where you do not confirm in writing acceptance of the Supplies (as defined below) within 14 days of delivery to you the Supplies are deemed accepted by you at the earlier of the expiry of such 14 day period or 14 days after your first live use. Where the Supplies are rejected by you, whether in whole or in part, we shall endeavour to correct the Supplies to ensure compliance with this Agreement.
1.8 We reserve the right to vary our prices on an annual basis. We will notify you in writing of any such changes in advance.
1.9 SEO (Search engine optimisation) will not be supplied as a default service when we develop your website, unless there has been a consensual agreement made between the client and the provider in a signed contract.
2.0 Intellectual Property Rights:
2.1. ‘Supplies’ means all data, information, programs and other materials and software which we provide to you, but does not include material which we obtained from you.
2.2. We grant you a non-exclusive licence of the intellectual property rights, including, without limitation, copyright and related rights anywhere in the world, in the Supplies for the duration of this Agreement for the purposes of use on your website or otherwise as agreed in writing from the date of your acceptance of the Supplies. This includes any database, programming or design development worked upon.
2.4. You shall ensure that any copyright notice of ours shall not be removed or obscured on the Supplies.
2.5. The termination of this Agreement shall not affect the provisions of this clause which shall continue thereafter.
3.1. We confirm that to the best of our knowledge and belief at the date of supply to us that the Supplies are not obscene, blasphemous or defamatory and do not infringe any English law or regulation and do not adversely reflect on your public perception or image.
3.2. You agree that to the best of your knowledge and belief any material provided by you for the web site or other work to be undertaken by us under this agreement is not obscene, blasphemous or defamatory and does not infringe any English law or regulation and does not adversely reflect on our public perception or image.
3.3. We warrant that to the best of our knowledge and belief the Supplies are either original to us or that if they are owned by a third party, we confirm that we will provide you with the necessary licences which are to be signed and returned to us prior to the commencement of the provision of the Services.
4.0 Indemnity and Limitation of Liability:
4.1. You agree that you shall indemnify us against all claims, demands, losses, damage, costs or expenses incurred by us as a result of a breach by you or us of any provision of this Agreement law or regulation and as a result of any third party legal action or threatened action in relation to material which you have supplied to us, requested we build or incorporated with the Supplies or through our involvement with you under this Agreement. You shall be responsible for ensuring all registrations and formalities are complied with in relation to any website we prepare for you, including without limitation, registration of trade marks and under data protection laws.
4.2. Save as provided above, you agree our liability for breach of this Agreement or any other liability of us to you shall be limited to the annual total value of the contract and that all implied terms, conditions or other legal provisions are hereby excluded; save that neither party shall exclude or limit its liability to the other for death or personal injury caused by negligence. We agree that the exclusion and limitation of liability in this clause is reasonable, reflects the respective financial positions of the parties and that the price agreed reflects the position on liability. In no event shall we be liable to you for indirect, financial, consequential loss, loss of profit, revenue or goodwill.
4.3. The termination of this Agreement shall not affect the provisions of this clause which shall continue thereafter.
4.4 Website security on third party servers
Evoke Studio are not responsible for security on third party servers unless instructed by our client. This includes password protection, security scanning /checks/ CMS software or plug-in updates. In the development phase of a CMS based website, all clients are issued basic memorable admin credentials whilst on our server. Once the completed website is then deployed onto the clients own third party server it is the clients responsibility to change their admin credentials for security purposes. Evoke Studio are only responsible for the security of the websites hosted on our servers.
5.0 Confidential Information:
5.1. Any information about us or you or about our products or your products or financial or business information shall be treated as confidential, used only for the purpose of performance of obligations under this Agreement and not disclosed save as permitted under this Agreement, without limit as to time. Provided that information in the public domain otherwise than through the default of the other party shall not be deemed confidential under this clause.
5.2. The termination of this Agreement will not affect this clause.
5.3. We shall be entitled to make reference to our relationship with you in our publicity material.
6.1. You undertake to supply material and other resources to us promptly as agreed between us.
7.1. This Agreement shall continue until either performance of the Services is completed, or where an on-going work commitment is signed may be terminated on one months’ notice from one of us to the other given at any time to expire on the anniversary of signature of this Agreement or any subsequent anniversary of such date save as provided below.
7.2. Where one party is in breach of this Agreement the other may serve written notice to terminate the Agreement forthwith, save that where the breach can be remedied 30 days notice to remedy shall be first given and where remedied such termination will not take effect.
7.3. Either party may terminate this Agreement forthwith by written notice where the other goes into liquidation or is declared bankrupt or otherwise is unable to pay its debts as they fall due.
7.4. On termination by us or by you for whatever reason all your rights to use Supplies shall cease and you shall retain no copies thereof.
8.1. No variation of this Agreement will be valid unless agreed in writing by us both.
8.2. You may not assign this Agreement without our prior written consent. The licences granted under this Agreement are personal to you and only for the purposes and/or media set out in this Agreement. Further licences, licensees, uses and other matters not licensed under this Agreement shall only be granted were we so consent and usually on payment of additional licence fees.
8.3. This Agreement sets out the entire Agreement between us.
8.4. All representations, warranties or other assurances made by or on behalf of us to you other than as set out in this Agreement do not form part of this Agreement nor shall they be legally enforceable or actionable.
8.5. If any provision of this Agreement is found to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this Agreement, all of which shall remain in full force and effect.
8.6 We except no liability for any Software, Internet design, hosting or email usage that occurs on either our server or third party. You shall effect and maintain adequate insurance cover in respect of any loss or damage to data stored on the Server..
8.7. No forbearance or delay by us in enforcing rights under this Agreement will prejudice or restrict rights and no waiver of any breach of such rights or waiver of the rights will be deemed to be a waiver of any other right or of any later breach.
8.8. Nothing in this Agreement shall constitute or be deemed to constitute a partnership or joint venture or the relationship of principal and agent or employer and employee.
8.9. All notices shall be in writing and sent to the address of the recipient set out above or such other address as the recipient may designate by notice given in accordance with this provision. Any notice may be delivered personally by first class prepaid letter or facsimile transmission (confirmed by first class post) and shall be deemed to have been served if by personal delivery when delivered, if by first class post 48 hours after posting and if by facsimile transmission when despatched (with successful transmission report).
8.10. This Agreement shall be governed by English Law and we both submit to the non-exclusive jurisdiction of the English courts in relation to disputes under this Agreement.
VEHICLE WRAPS/SIGNAGE | Terms & Conditions
Please take the time to read the following in its entirety to fully understand some essential factors when dealing with the purchase and maintenance of a vehicle wrap for your vehicle.
General Terms and Conditions, Terms of Payment, Legal Fees & Disputes: Payment is due when invoices are received unless credit terms have been extended with credit references supplied. If payments for past orders are not received, we reserve the right to cancel future orders. After 30 days, unpaid invoices are Past Due. After 60 days, the account is marked delinquent and may be placed with our collection service. Balances unpaid after 60 days will be charged interest at the rate of 1.5% per month. Expenses incidental to collection including; court costs, fees, expenses and reasonable attorney(s) fees equal to 18% of the unpaid balance will also be charged to any account placed with our collection service. Clients shall identify to Evoke Studio Ltd in writing any dispute concerning an invoice within ten days of the date of the invoice. If disputes are not identified in writing, the Client has accepted the invoice. Clients must return to Evoke Studio Ltd any and all work in dispute, accompanied by written explanation. After investigation, errors on our behalf will either be corrected or credited to the Client’s account.
We cannot accept responsibility for consequential damages or loss of any kind resulting from the sale, installation, or delivery of our wrap products. It is the clients responsibility to read our FAQ frequently asked questions documentation available on our website prior to contracting Evoke Studio Ltd to perform any vehicle wraps. All quotations are valid for 30 days.
PAYMENT TERMS: A 50% deposit is required at time of order write-up, prior to printing, with the balance to be paid prior to collection or delivery of the vehicle. Once the work is performed and client takes possession of the vehicle, the client must pay Evoke Studio Ltd the balance due for the vehicle wrap/graphics. The client will be responsible for the payment of all work and designs performed by Evoke Studio Ltd on behalf of the client. Any invoice amount not paid within 15 days of wrap/graphic completion is subject to a 1.5% fee per month, or part of month will be added to the original invoice.
CONDITION OF VEHICLE PRIOR TO INSTALLATION: Vehicles must be delivered to our location clean and free from grease, dirt, oil, and free from existing graphics. A cleaning charge of £50.00 may be applied if the vehicle is not in a satisfactory clean condition suitable for a quality wrap installation.
All signs/graphics remain the property of Evoke Studio Ltd until paid for in full. Pending payment for goods supplied, the customer holds the goods as the property of Evoke Studio Ltd and the goods must be kept identified as belonging to Evoke Studio Ltd. In the event that the customer fails to make payment, the customer irrevocably authorizes Evoke Studio Ltd to remove the graphics supplied.
DELIVERY & PICKUP: While we would like you to arrange your own driver (using your preferred delivery method), we are willing to either select our own delivery person or provide a dedicated delivery at clients expense plus overhead charge.
RETURNS: If the client has a concern with the job, client must contact Evoke Studio Ltd, IN WRITING before proceeding with any charge backs or credit returns. Evoke Studio Ltd will be given 30 days opportunity to correct and resolve any disputes prior to any legal action or credit returns.
All Banners, Signs and Vehicle graphics are custom made projects that are not refundable. If the client has a concern with the job, Client must contact Evoke Studio Ltd in writing before proceeding with any charge backs or credit returns. Evoke Studio Ltd will be given the opportunity to correct and resolve any disputes within 30 days by fixing the disputed project. Since all jobs are custom products, Evoke Studio Ltd must be given the opportunity to reprint or reinstall any job, before the client issues any credit card charge backs or returns. In the event that the client issues a credit card charge back, or alleges he does not authorize the credit card transaction, the credit card company will issue an inquiry. When the credit company investigates the claim and if the credit card company’s decision is made in favor of Evoke Studio Ltd the client will be held liable for all legal fees and professional research and discovery time associated with Evoke Studio Ltd having to file an Inquiry / Retrieval request by the credit card company.
If a credit card dispute is decided in favor of Evoke Studio Ltd and if Evoke Studio Ltd suffers any loss of credit card business associated with a clients charge back request, the client will be liable for all legal fees and any credit card business Evoke Studio Ltd is not able to process during this period of the dispute resolution. In the event that the customer fails to make payment in full on the job invoice, the customer irrevocably authorizes Evoke Studio Ltd to remove the graphics supplied.
Since this is custom artwork…Once the job is printed, delivered and or installed, all contracts are final and no monetary refunds can be issued.
ESTIMATES & TAXES: Estimates are good faith estimates based on job specification information provided and current material costs. Pricing and schedule are subject to change upon receipt of artwork and approval of estimate. Pricing is good for 10 days from the date of the quote and does not include packaging or shipping charges unless specified. Estimates are contingent upon strikes, accidents, fire, availability of materials and all other causes beyond our control. Evoke Studio Ltd minimum order is £150 and we require a 70% deposit upon approval of estimate/order and 70% upon delivery based on agreed terms unless otherwise negotiated up-front. The Client order is subject to applicable state and local taxes unless we have a Government Sales Tax Use and Exemption form completely filled out denoting that said corporation is exempt from sales tax. Appropriate taxes will be applied to outstanding invoices until we receive this document.
JOB CANCELLATION & ERRORS: If the Client cancels the order before its completion, the Client shall be responsible for the cost of any proofs, artwork, materials re-stocking and work performed until cancellation notice is received in writing. In addition, Evoke Studio Ltd reserves the right to charge a 15% cancellation charge in addition to the actual charges to cover unbilled internal costs including but not limited to scheduling, client communications and resources utilized. Evoke Studio Ltd will gladly re-image any job that has problems due to an error on the part of Evoke Studio Ltd. This does not include software limitations or improper set-up of a job. Evoke Studio Ltd will not be held responsible for errors in work after final client sign-off or neglect of final sign-off. No claims will be honored after 24 hours of receipt of any completed and delivered work.
Any verbal order will be accepted, but in the absence of any supportive documentation, Evoke Studio Ltd will not be responsible for any verbal mistakes. EVERYTHING MUST BE IN WRITING. Evoke Studio Ltd will not accept responsibility for the inaccuracies in orders telephoned or faxed by the customer.
LIMITATION OF LIABILITY & CONFIDENTIALITY: Evoke Studio Ltd’s liability for materials submitted by Client that are damaged, lost, or not returned to the Client is limited to the replacement of the unused material. Original artwork is left at the Client’s risk and is not subject to replacement. Evoke Studio Ltd will not assume liability for damaged or lost files, only the damaged or lost media will be replaced. Evoke Studio Ltd and the Client understand that during our business relationship, both parties may make known to the other, confidential information and business trade secrets. It is Evoke Studio Ltd’s policy to treat such information as confidential and we expect the Client to do the same.
PROJECT START TIME, SUBSTRATES & INSTALLATION: The start time of any project does not begin until ALL support files and items related to completion of the job are in house, the Client approves the artwork and the Client is accepted for billing terms. Evoke Studio Ltd will consult with the Client to determine the substrate and process that will best suit the needs and conditions set forth in the scope of the project. Ultimately, the Client accepts full responsibility for determining if said purchased item will perform to their requirements on the substrate(s) to which they are applied. Evoke Studio Ltd cannot control weather conditions which may result in delays with installation. As such, additional labor and/or travel costs may be incurred which are to be paid by Client. We reserve the right to determine the point at which weather conditions become too adverse to continue work.
TRADEMARKS & COPYRIGHTS: Reproduction in any form, of copyrighted materials without prior permission of the originator is illegal. It is the responsibility of the Client to obtain said permission. Evoke Studio Ltd is in no way responsible for obtaining permission and assumes that the Client has obtained permission before the work is submitted.
DESIGN & PRINTING: The design, name or mark, or other material in final form that is approved by the Client and selected for use will be the exclusive property of the Client upon final payment of all amounts due. The designed artwork can be provided via client’s own flashdrive due to the large file sizes involved with vehicle wraps. All other designs, names, marks and other materials developed in the course of the project shall remain the property of Evoke Studio Ltd, as is customary in our industry. The Client’s ownership of legal rights in the final form of the item it selects is exclusive to the extent provided by applicable national and international laws. Legal protection and appropriate registration of a design, name, mark or other material developed by Evoke Studio Ltd is the responsibility of the Client. Evoke Studio Ltd will store artwork and a fee will be associated with any and all files that are stored to be used at a later date if kept over 1 year, upon the request of the Client.
All work undertaken is under the condition that a complete, high-resolution file is supplied, complete with a color proof, pantone references and purchase order with the exact specification. Where artwork is supplied by the client, it is the responsibility of the client to ensure the artwork is in a “print ready” format. It is the responsibility of the clients designer to check the dimensions and layout of the actual vehicle(s) for proper formatting and use of a certified vehicle template must be used in order to provide a high quality wrap installation.
When Evoke Studio Ltd receives original logos or artwork, we will not modify the color or design, because it may cause unacceptable errors. Evoke Studio Ltd will not be held responsible for any design layouts provided by the client. All original art must come to Evoke Studio Ltd ready to print. There will be a design fee for any changes made to client supplied art or layout. Design fee is £75.00 per hour.
Where Evoke Studio Ltd provides the artwork, it is essential for the client fully check the final proof with the actual vehicle to check for any variations (eg; style of lights, positioning of number plates and other major (no. of doors) or minor variations.
The accuracy of the templates provided has a margin of error of a few percentage points. It is recommended that designers design vehicle wraps with this in mind, avoiding the extreme edges of the wrap with vital information. Measurement of the vehicle is always recommended. See our ARTWORK GUIDE, available on our website for more detailed advice and information.
It is the responsibility of the client to provide or purchase quality high resolution pictures for large format printing. Evoke Studio Ltd will not be held responsible for low resolution images provided by the client for printing.
Paint is a smooth liquid spray application, where a vinyl wrap is printed onto a vinyl film using a high resolution large format inkjet printer. An inkjet printer print head passes over the vinyl 8 times to create a 1 inch area of coverage and will never print onto the vinyl with the same smooth characteristics of a smooth liquid sprayed paint job. Most car paints look completely smooth when get up close to them and look at the paint from 6 inches. If you walk up to an inkjet printed wrap and look at it up close at 6 inches you will see evidence that it has been printed using an ink jet printer. In most cases if you look at the wrap up close at 6 inch’s you will see what is called banding. This is a term to describe the horizontal print passes that occur during the printing process. This is mostly apparent on solid colors with not effects or texture in the design. Since most wraps are designed to be viewed as a moving billboard for advertising purposes this is not a major issues for most clients and is considered an acceptable condition with vehicle wrap used for commercial advertising. Paint is also consistent in its color saturation. When you paint an entire car with a solid color you will get a smooth consistent color on the entire surface. When you wrap a car with a printed vinyl the color may shift slightly between 52 inch panels and also the color may shift slightly in certain areas when the installer has to heat the vinyl to make the vinyl conform to complex curves. This color shift on complex curves is mostly apparent when solid coverage colors are used in the wrap. Again, These conditions are typically accepted as a limitation of the vinyl wrapping process and is an acceptable condition for commercial vehicle advertising where the advertising will be viewed on a moving vehicle from a standard viewable distance of 15 feet or more away from the vehicle.
In the case where a third party design firm is involved on behalf of the client, Evoke Studio Ltd will consult and advise the third party design firm as part of the Evoke Studio Ltd work order agreement, free of charge as long as Evoke Studio Ltd performs the printing and installation. The client will be responsible for all Evoke Studio Ltd consultation fees, if the client decides to take the project elsewhere for printing and installation. Since Evoke Studio Ltd designs all our wraps,Evoke Studio Ltd uses the original large format design files for the purpose of printing and installing the large format wraps we produce in house. Evoke Studio Ltd typically does not design a large format wrap project for another wrap company to print and install unless a special prior arrangement has been made. Evoke Studio Ltd reserves the right to keep all the original Photoshop, Corel Draw and Illustrator files created for Large Format printing. These files include all original layered JPG and PSD files. for a separate design fee, Evoke Studio Ltd will provide design and printing for business cards, flyers and brochures. Once the Evoke Studio Ltd project is complete, the client may choose to purchase the design files from Evoke Studio Ltd archived on a CD/USB Stick so they can use it on another print advertising.
Additional File Set-up/Design Charges and Color Matching: If the Client’s files exceed the determined file set-up rate included in price of project, charges will be based on a rate of £75/hour with a £50 minimum and billed in 15 minute increments after the minimum is met. The Client will be notified of this charge prior to work being started and we require Client authorization before proceeding. If Evoke Studio Ltd is creating original artwork, design will be billed at a rate of $75/hour. Color matching charges are $75. Due to the nature of both screen and digital printing, we cannot match PMS colors exactly and give no guarantees to precise color matches. For the £75 charge, we will provide a press match swatch on the substrate chosen for the Client’s project and once approved, print within 10% match to that swatch.
Use of Images and References to Completed Work: Evoke Studio Ltd’s may, at its sole discretion, use images of completed work and/or refer to Client in Evoke Studio Ltd’s portfolio and any other marketing materials, including but not limited to press releases, brochures, flyers, signs, postcards, website and vendor marketing materials promoting Evoke Studio Ltd and its services.
Vehicle Wrap/Graphic: Additional Terms, Conditions and Warranty Disclaimer:
INSTALLATIONS: Graphics and alignment as applied to vehicle may not be precisely matched to the digital images (“proofs”) produced for Clients review. Graphics applied to vehicles are intended to be viewed from a distance of at least twenty feet and Evoke Studio Ltd produces each vehicle graphic with the detail and quality appropriate for viewing from such distance. Evoke Studio Ltd only guarantees final prints designed and set-up by Evoke Studio Ltd for print. Evoke Studio Ltd voids warranty on express rush same day printing and lamination wherein installation schedule prohibits proper 24 hour print curing. Evoke Studio Ltd expressly disclaims all warranties regarding paint jobs on non-standard OEM cars and trucks. Evoke Studio Ltd expressly disclaims all warranties on buses, planes, trains, RVs, custom vehicles and vehicles with OEM paint that is more that 6 years old. When Evoke Studio Ltd applies graphics to vehicles, blades and other sharp tools may be used to trim edges or puncher air bubbles in the vinyl, this may cause slight damage to the paintwork which we cannont be held responsible for. If we are asked to cover existing vinyl decals, we cannot be liable for any damage caused during the installation or removal process to these decals.
Although we try to make the wrap look like a paint job, it is NOT paint. There may be extreme curves and bumps such as rivets and deep channel curves and moldings on the vehicle that the vinyl will no be able to conform to. In some small areas you will see evidence of the original color of the vehicle below the wrap. These may be small areas such as around door handles and the edges of the lights on the vehicles. A vehicle wrap is made by applying 52 inch vertical panels of vinyl. There will be 1 inch seams where the panels meet. On a complex design with many matching points, Evoke Studio Ltd can not guarantee that the graphics will match 100% alignment due to extreme complex curves on the vehicle. a 5% margin is considered acceptable on large outdoor advertising projects.
Proofs are created on a flat surface and viewed at a relatively tiny size on computer screens and 8 inch printed paper. In cases of curves, handles, deep grooves, rubber moldings/trim, on-the-spot adjustments may be made by the installer to assure maximum readability or alignment. In many cases there are slight differences between the printed flat paper proof and the 3 dimensional curved vehicle wrap.
Due to the fact that a two dimensional print is being applied to a three dimensional vehicle and due to the minor variances in the accuracy of the templates. The positioning of a vehicle wrap can vary from the proof by several cms throughout the entire length of a vehicle wrap. This is normal and wraps need to be designed with this in mind.
It is not reasonable to expect a inkjet printed vinyl wrap to cover and look exactly like paint or in all the same places look exactly the same. A piece of vinyl has limits and can only stretch so much before it changes color. In some cases, a relief cut have to be made into the vinyl that will reveal a small amount of the original vehicles paint color under the vinyl. In some cases a patch needs to be installed to conceal vehicles original color. It is the only option. Areas under door handles, mirrors, behind gas caps, and inside door frames will not be wrapped. If we wrap Extreme curved surfaces such as mirrors and bumpers they may reveal the original paint color at the tight edges of the wrap. It has more to do with material limitations and not install quality.
If we are installing at the client’s nominated location, suitable conditions must exist. Vehicles need to be indoors, in a clean, dust free temperature controlled environment, with a power supply and good quality lighting. With a minimum of 5 feet working space around the entire vehicle. If in the opinion of the senior installer on site, conditions are not suitable for the a high quality install of the wrap / graphics the vehicle will be required to go to one of our nominated install location. Wraps are self-adhesive vinyl that will only adhere well to catalyzed vehicle paint and glass. Poor surface paint or clear coats will not allow the vinyl adhesive to stick properly and the adhesive may fail. It is the responsibility of the vehicle owner to bring in a vehicle that is ready to be wrapped. Extreme curves and deep pockets may exceed the limits of how far the material can stretch. Again this is not paint it is a special pressure sensitive vinyl material. Vehicles are not at exact right angle curves. They maintain lines that are not 100% parallel to the ground. Due to this fact the graphics that are 2D printed graphics they will not be at the exact same angle of the vehicle lines once the wrap is installed onto the 3D vehicle surface.
Due to the limitations and the sensitivity of the various substrates, it is impossible to reproduce all colors accurately. Therefore, in the absence of a representative from your company to select the appropriate color sample, reproduction will be at our discretion. When we wrap over existing vinyl strips or letters, the new wrap is so thin on top that there will be evidence that there is old vinyl underneath the new vinyl. Evoke Studio Ltd can not be held responsible for any damage void of vehicle warrantee or anything caused through the application of the vinyl products. Evoke Studio Ltd is not liable if during the installation of a wrap the clear coat of the car begins to peal off. Original painted vehicles will not have any problems with the clear coat pealing off.
The application process in many cases takes no longer than a day or two for full wraps and partial wraps can be done within one day. Its not a good idea to rush the install process many things can go wrong. Also Evoke Studio Ltd reserves the right to take an additional day for issues such as transportation and weather conditions.
It is illegal to cover the front driver side glass. In some cases the police may also stop you for covering the passenger side glass. The reason is the police need to see into the vehicle. In some cases they client may insist that the passenger side is wrapped in the design and Evoke Studio Ltd will wrap it with the disclaimer stating the client is responsible for any issues regarding the coverage of the front windows.
The wrap material that is used for vehicle wraps, does not stick very well to plastic or rubber parts such as window trims, side plastic moldings and plastic door handles. It is advised that these areas NOT be wrapped with adhesive vinyl. Initially the vinyl will stick , but over a short period of time such as a few months, the vinyl will fall off these areas.
In most cases of vinyl lifting, if it is a materials problem the lifting will present itself in the first few weeks after the initial installation. In most cases it is advised that the vehicle wrap be fixed so that the vinyl does not continue to peal back and become contaminated. It is not uncommon to see small areas of the wrap lifting soon after the installation is complete. Several factors can effect the vinyls’ adhesives ability to stick to the vehicle surface. Here are a few.. If the surface is not prepared properly before the wrap then the adhesive can fail to stick overtime. Extreme temperatures can effect the vinyl adhesive. Very Cold or Very Hot temperatures. Extreme humidity in the air during installation can effect the adhesive.Dust in the air during installation.
Evoke Studio Ltd prefers to use our facility for installation. If client elects to have installation performed at a non Evoke Studio Ltd location, Evoke Studio Ltd will not be held liable for any issues related to improper install conditions such as temperature or dust.
Full wraps DO NOT automatically include the roof wrap. The additional cost of labor and materials to wrap a roof can range from £170.00 for a small car, up to £550.00 for a Cargo van roof wrap. Most clients do not wrap the roof of their vehicles.
These prints take time to print and the ink has to dry before we can laminate the prints. After the prints are ready to install the installers can begin the installation. You do not want to rush the installers because this type of work is all done by hand and it takes time do install the vinyl with perfect placement. From the time that the design is completed and approved by our client, a wrap can be printed and installed within 10 days. In some cases it can all be completed in 5 days after the design is approved.
The vinyl that is applied to original vehicle paint is warranted against adhesive failure and image quality for up to 4 years using 3M vinyl. 2 to 3 years for other types of vinyl. The window perforated material is warranted for up to 1 years. Evoke Studio Ltd can not warrantee the installation if we do not install the wrap. If Evoke Studio Ltd only prints the vinyl the Evoke Studio Ltd will warrantee image quality only.
Graphics on a vehicle takes at least 48hrs to settle and adhere to the surface. We request that the client allows us this time to inspect and correct any defects on our site, If the client requests the vehicle from us before this timeframe we will not acceppt any responsiblity for defects occuring. In the case of the vehicle being worked on off site we cannot accept any responsibility for any defects (within reason) that occurs.
REMOVALS: All removals are quoted separately. Wrap removal can be very time consuming we charge by the square feet and by the hour for the labor. Evoke Studio Ltd can not be held responsible for any paint damage or existing striping damage when we do a removal. Since we do not know the integrity of the existing paint job or the condition of the painted clear coat or the condition of any existing decals. Evoke Studio Ltd can not be held liable if during the removal of the wrap the clear coat is peeled back with the wrap. In some cases if you have existing vinyl stripes under the wrap ( such as an RV that has striping) or a bus, we can not be held liable if portions of the stripes get removed during the wrap removal. Over the years of sun exposure prior to the wrap the striping adhesive can become weak and in some areas the striping will come up as the wrap is removed. Evoke Studio Ltd does not use any steel or metal knives during the removal process. In some extreme cases when the wrap has been on the vehicle for more than 5 years the wrap may no longer be removable so the vehicle may need to go to a body shop to be sanded and repainted. If he vehicle requires a body shop, Evoke Studio Ltd will refer the client to a body shop and client shall be responsible for paying the body shop fees.
We cannot be responsible for damage to paintwork when the vinyl is removed, and would not advise application on a re-sprayed surface, or poor quality/rusted paintwork. Please note, our experience shows that removal of vinyl designed for vehicle wraps, from good quality, factory original paintwork, will not damage the paintwork. However, it is the duty and responsibility of the owner of the vehicles to ensure suitability of the existing surface before it is wrapped. In the event that Evoke Studio Ltd is asked to remove pre-installed vinyl, installed by a company other than Evoke Studio Ltd, Evoke Studio Ltd will make every effort to remove the existing vinyl, but will not be held responsible for any damage they may occur to the surface of the painted vehicle after removal. This is due to the fact that not all preinstalled vinyls are designed to be removed. In many cases pre existing vinyl are non-removable. When we wrap over existing vinyl strips or letters, the new wrap is so thin on top that there will be evidence that there is old vinyl underneath the new vinyl. Evoke Studio Ltd will not be held responsible in anyway if the client is not happy because the existing graphics were not able to be removed using conventional methods of removal.
Also we do not advise using non-removable vinyl on a vehicles surface. Please note, our experience shows that removal of vinyl designed for vehicle wraps, from good quality, factory original paintwork, will not damage the paintwork. However, it is the duty and responsibility of the owner of the vehicles to ensure suitability of the existing surface before it is wrapped.
It is standard procedure in our industry to wrap over existing graphics when it can not be removed using conventional methods. Evoke Studio Ltd will not be held responsible in anyway if the client is not happy because the existing graphics were not able to be removed using conventional methods of removal.
Evoke Studio Ltd does NOT engage in unconventional methods of vinyl graphics removal because it may damage the surface of the clients vehicle. Unconventional methods include, cutting or scraping of the vehicle surface or the use of harsh chemicals that may damage the vehicles painted surface.
In the event that Evoke Studio Ltd is asked to remove pre-installed vinyl, installed by a company other than Evoke Studio Ltd, Evoke Studio Ltd will make every effort to remove the existing vinyl, but will not be held responsible for any damage they may occur to the surface of the painted vehicle after removal. This is due to the fact that not all preinstalled vinyls are designed to be removed. In many cases pre existing vinyl are non-removable. If this is the case, Evoke Studio Ltd will wrap over the existing vinyl with vinyl designed for vehicle graphics.
All removals are quoted separately. Wrap removal can be very time consuming we charge by the square feet and by the hour for the labor. Evoke Studio Ltd can not be held responsible for any paint damage or existing striping damage when we do a removal. Since we do not know the integrity of the existing paint job or the condition of the painted clear coat or the condition of any existing decals. Evoke Studio Ltd can not be help liable if during the removal of the wrap the clear coat is peeled back with the wrap. In some cases if you have existing vinyl stripes under the wrap ( such as an RV that has striping) or a bus, we can not be held liable if portions of the stripes get removed during the wrap removal. Over the years of sun exposure prior to the wrap the striping adhesive can become weak and in some areas the striping will come up as the wrap is removed. Evoke Studio Ltd does not use any steel or metal knives during the removal process. In some extreme cases when the wrap has been on the vehicle for more than 5 year the wrap may no longer be removable so the vehicle may need to go to a body shop to be sanded and repainted. If he vehicle requires a body shop, Evoke Studio Ltd will refer the client to a body shop and client shall be responsible for paying the body shop.
ADDITIONAL CHARGES: A £50 fee will be added to the invoice for all vehicles that have not been recently washed (i.e., the vehicle must be clean, not waxed). This fee includes the labor cost of washing your vehicle by our certified installers. To avoid this charge, please wash your vehicle before your installation specialist arrives on-site.
WARRANTY & MATERIALS: Evoke Studio Ltd offers a one-year warranty on the installation, one-year on the material applied to the windows and 3 years on the cast laminated adhesive vinyl. 2 year for calendared economy vinyl. No warrantee on horizontal direct sun exposure such as roofs. anything over 10 degree vertical to horizontal is considered no warrantee. The wrap warranty will depend upon the customer’s care of the vehicle and the outdoor/geographic conditions. We recommend hand washing only. Avoid high pressure, power washing and be careful never to use an ice scraper on window graphics. Also avoid harsh chemicals of any kind as they can deteriorate the laminate on the vinyl adhesive. Sweeping or brushing off the windows with a soft broom and the use of a rear defroster will not damage your window wrap. There are specially designed products to clean and polish vinyl graphics if needed. Please wait at least 3 weeks before washing your vehicle once applied.
AGREEMENT: This agreement constitutes the entire agreement between the parties and will supersede all proposals or prior agreements, oral or written and all other communications between the parties relating to the subject matter of this agreement. This agreement may not be varied other than in writing, executed by the duly authorized representatives of both parties. Conditions not specifically stated herein shall be governed by established trade customs. Terms inconsistent with those stated herein, which may appear on Client’s formal order, will not be binding on Evoke Studio Ltd. Client acknowledges that Client has read, understands and hereby agrees and accepts these prices, fees, charges, use of images, specification and conditions stated herein and authorizes Evoke Studio Ltd to perform all work as specified. Client has also been presented with, has read and understands the color matching criteria and has selected the appropriate method for the design. Client understands that Evoke Studio Ltd cannot guarantee the quality of any artwork that is not set-up by Evoke Studio Ltd.
Thank you for taking the time to review all the situation variables that can potentially be encountered when working with vehicle wrap jobs. The proper care, maintenance & precautions of your vehicle wrap will allow for years of great looking advertising on your vehicle for everyone to enjoy.
Please feel free to contact us if you have any concerns or are unclear on any of the above mentioned vehicle wrap disclaimers. We will gladly assist you with answers or to help explain anything you do not clearly understand about our vehicle wrap design, manufacture & installation service.